Refund policy
Return & Refund Policy
Effective for all orders
All of our products are handmade and made specifically for each order. Because of this, please review our production and return policy before placing your order.
Production & Processing Time
Each costume is handmade to order. Please allow up to 30 days for your item to be made before it ships.
These are not ready-to-ship items. We begin making your costume after your order is placed, so ordering is essentially a preorder. The 30-day timeframe allows us enough time to carefully make your item.
All Sales Are Final
Because each item is handmade specifically for you, all sales are final.
We do not accept returns, exchanges, or refunds for change of mind, incorrect expectations, or personal preference after an order has been placed.
Please double-check your size, shipping information, and order details before completing checkout.
30-Day Damage Warranty
We offer a 30-day warranty from the date your order is delivered. This covers items that arrive damaged or have a manufacturing defect.
This warranty does not cover:
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Change of mind or buyer’s remorse
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Normal wear and tear
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Damage caused by misuse or improper handling
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Damage caused by weather or exposure to the elements after delivery
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Small variations in handmade items, such as fabric texture, stitching, or rider details. These are normal and are not considered defects.
Refunds & Returns
Returns or refunds are only available if your item arrives damaged or defective.
To request a refund or replacement:
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Contact us within 30 days of delivery
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Send clear photos or a video showing the issue
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Include your order number
Once we review your request, we may offer a repair, replacement, or refund, depending on the situation.
We do not offer refunds or returns for reasons unrelated to confirmed damage or defects.
Why This Policy Exists
Each costume is made to order just for you. We purchase the materials and set aside the time needed to make your specific order. Since it can take up to 30 days to complete, we’re unable to accept returns unless your item arrives damaged or has a confirmed defect.
Contact Us
If your order arrives damaged or defective, please contact us within 30 days of delivery.
We’ll review the issue and work with you to find the best solution.